We ship worldwide. The price of the shipping depends on the volume and the weight of the package. Our international insurance covers damage or loss of your order. The delivery time outside of Europe is estimated at 7 to 14 days.
0 - 2000g
2000 - 10000g
10000 - 20000g
20000 - 30000g
What is the delivery time?
Once you completed your order in the online beer shop we immediately start handling your order. It takes max. 5 working days before sending your order (*). We pick the beers in our physical store and/or warehouse and send the products with Bpost (Belgian National Post) or DPD. DPD collect the parcels every day, Bpost picks up our orders 2 times a week at our warehouse.
Delivery time by Bpost & DPD:
Belgium - 1-2 days
Netherlands, Denmark, France, Germany, Italy, Luxembourg, Austria, Sweden, United Kingdom - 2-3 days
Greece, Croatia, Monaco, Norway, San Marino, Serbia, Vatican City, Serbia, Turkey, Ukraine, Switzerland - 3-8 days
United States, Canada (+ other countries) - 7-14 days
*All shipping times mentioned above are an indication. Although we will do our best do deliver your order as soon as possible, we cannot accept any responsibility for delayed deliveries due the circumstances outside of our control. We will do our best to inform you about the possible delay.
What if the order is damaged, incomplete or lost?
We are shipping heavy and fragile products. Although we pack the beer, glasses and other products so there’s a low risk of breaking, it could happen you receive a broken bottle or glass. When you receive a damaged good, please contact us as soon as possible by mail (firstname.lastname@example.org) with a photo of the broken product(s) in the box. We will ship a new box or refund you the broken bottles if we receive the above information max. within 5 days of receipt. In all other cases the damaged product will not be refunded or retransmitted.
Our international insurance covers damage or loss of your order.
Orders shipped to outside Europe can only be refunded.
What if I want to return the product?
The return has to be announced within 7 working days by email. Next, the products need to be send back to us in the original packaging with the original labels and cards within 7 working days. The return costs are for your account. We advise you to send us the package registered and that you provide it with a tracking number.
The articles have to be send back new, unopened and undamaged. If you fulfill all the conditions, you will get back the entire purchase price.